People are giving preference to use smart speakers because it is packed with many modern features. Amazon Echo Dot is a leading name in smart speakers because it comes with AI-powered Alexa.
You can give various voice commands to Alexa and you can use them according to your preference. Most of the time it works better but sometimes it shows the Echo Show camera not working.
There are various reasons for Alexa not responding. There are two major reasons for the Echo Show camera not working software and hardware issues. It is also crucial for you to understand the meaning of this.
A software issue occurs when the device’s code is not communicating properly with its components. “Hardware problem” means that something is wrong with the device, so it is not functioning properly.
It is necessary to fix these problems quickly. Here you can check the ways to fix the Echo Show camera not working.
Methods to Fix Echo Show Camera Not Working
You can use these ways to solve the issue of the Echo Show camera not working. It is also crucial to follow all steps accordingly so you can quickly fix the Alexa not responding.
Check the Power Connection
One of the most common causes of camera issues on the Echo Show is a loss of power. Make sure that your Echo Show is properly plugged into an outlet with enough power to run your device.
You might also check for any lose or frayed cords or wires, as these can be a sign of a faulty connection.
Update the Alexa App
You won’t be able to get the best performance out of your device if you don’t update your apps. It also becomes the cause of the Echo Show camera not working.
Keep the Alexa app updated at all times. Some apps wait until you grant permission before updating, while others update automatically.
There is a need to update the Alexa app quickly, so you can follow these steps.
- You can go to device settings.
- By swiping down from the corner of the screen, you can access the settings by saying “Go to settings”.
- Now you can choose the device option.
- Here you can check for the latest updates available for the Alexa app.
- You can tap on it If it is available.
Your device may not be able to download the update because it has too many apps installed. Search for updates again after deleting any apps you don’t use.
After this step, you can check whether Alexa’s not responding is solved or not.
Restart Your Device
Restarting your Echo Show is another great way to get your camera working again. Make sure that the device is fully powered off before restarting it.
To do this, press and hold the button on the top of the Echo Show for five seconds, until you hear a chime sound and see a spinning orange light at the far-left side.
Then wait for your Echo Show to completely power up – this can take a few minutes.
Activate Your Echo Show Camera
To protect your privacy, your Echo Show does not have a camera by default. This function is periodically turned off to ensure your comfort and safety.
When you don’t turn it on, it shows the error of the Echo Show camera not working. If there is a red ring around your microphone or camera, please remove it before continuing.
It is also necessary to fix it first and then move on to the next steps.
- First users can press the down camera button or microphone.
- Now you can hold down the button for a few seconds.
- Place two fingers on the screen and you’ll hear a beep.
- Hold your fingers on the screen for a few seconds after this.
Now you can check that your Amazon Echo Show camera is activated, and you can also check whether the issue is fixed or not.
Make Sure the Camera Cover is Not Blocking the Lens
One of the most common causes of Echo Show camera not working is due to a physical obstruction, such as the optional camera cover that comes with your device.
To check if the cover is blocking the lens, remove it entirely and make sure that the camera lens itself is free from any dust or dirt.
Also, take a look at the cable connecting the camera to make sure there’s no damage.
Grant the Camera Permissions
It may not be your Amazon Echo Show that is the problem. Perhaps there is a problem with a particular app. Here, you can try out different apps with your camera.
Check your tablet’s settings to see if your camera and microphone work with one app but not another. It is necessary to grant the camera a position so it works properly.
Now you can again check whether the Echo Show camera not working is fixed or not. In case it is not, there is a need to uninstall the app and again reinstall it.
Enable or Disable its Drop-In Features
Amazon’s Echo Show camera comes with a drop-in feature, and users also use it. When you are using this feature, there is a chance that your camera will not work.
There is a chance for users to enable or disable the features. Check below steps for:
- There is a need to open the Alexa app.
- You can choose devices and click on Echo & Alexa.
- Here you can select Echo Show and choose Communications > Drop-In.
Now you can quickly disable or enable the feature. After this you can check Alexa not responding is fixed or not.
Reset Your Echo Show
You can also reset your Amazon Echo Show so the error Echo Show not working is fixed quickly. The queue on your Echo Show might be full for several reasons.
Therefore, it performs many functions at once, effectively confusing it. You can check your queue by force-quitting any unnecessary apps.
- It is critical to open the Alexa app.
- You can choose devices and click on Echo & Alexa.
- Here you can select Echo Show and choose Communications > Drop-In.
Your device may need to be turned off and on again, then the camera app is relaunched. You may need to restore the device’s factory settings if you still have issues with the camera.
Performing a factory reset on the Echo Show restores the device to its default settings, so you will need to set it up again.
- You can press both the volume down and mute buttons at the same time.
- For a few seconds, press and hold this button until the Amazon logo appears.
Here you can check whether the issue of Alexa not responding is solved or not. If the issue is still the same, you can also claim the warranty if it is still valid.
It becomes easier for you to replace the Amazon Echo Show or repair it. You must remember that warranties do not cover issues caused by wear and tear, negligence, or misuse.
Wrapping Up
It is vital to use the top ways to fix the Echo Show not working. There is a need to use all steps accordingly so you can quickly fix the issue.
Most of the time, you can solve the issue of Alexa not responding quickly.
