The Echo Show 15 is a popular smart display developed by Amazon, featuring a large 15.6-inch screen that provides an immersive visual experience. However, like any other electronic device, it can encounter connectivity issues, such as difficulty connecting to WiFi networks.
Echo show 15 won’t connect to WiFi is a very common issue, like Alexa Red Ring issue, that every user faces once while using Alexa. If you are unable to fix this issue on your own, then here are some troubleshooting steps to resolve this issue.
But sometimes, due to technical issues, it fails to serve adequately, which leads to numerous issues, including Alexa won’t connect to WiFi. And the good thing is, that this issue is curable and you can fix it very effortlessly.
If you are unable to fix it on your own, then the following are some troubleshooting steps to rectify the issue. Obey the below steps to fix Echo Show 15 Won’t Connect to WiFi issue.
Before moving to the solutions, let’s check the reason behind this issue.
Why is Echo show 15 won’t connect to WiFi?
When we get aware of the causing core of the issue, then it becomes much easier to determine and execute an efficient and adequate solution.
The following are the common causes for Alexa Echo show 15 won’t connect to WiFi.
- Weak signals.
- Alexa is placed away from the WiFi router.
- Interference of other device signals.
- Connectivity issue.
- Incompatible router.
- The Alexa app is not updated.
Methods to Fix Echo Show 15 won’t connect to WiFi
Hope now you have understood why Echo show not responding, now it is time to fix it as soon as possible. So, before seeking help from someone, go through the below troubleshooting steps.
In order to get rid of the Echo show 15 won’t connect to WiFi.
So let’s start with the solving methods..
1. Check your internet connection
Start by ensuring that your WiFi network is functioning correctly. Verify if other devices can connect to the same network without any issues.
If they can’t, the problem might be with your WiFi router or internet service provider. Restarting your router or contacting your ISP for assistance may be necessary.
If your internet connection is slow and weak, then it is possible that you may encounter this issue. So, make sure that you are connected to a stable internet connection, and that it is working properly.
2. Reset Network Settings
If none of the above steps have resolved the issue, you can try resetting the network settings on your Echo Show 15. This will remove all WiFi network configurations from the device.
Here’s how to do it:
- Swipe down from the top of the Echo Show 15’s screen to access the settings menu.
- Tap on “Settings” and then select “Network & Bluetooth.”
- Tap on “Advanced” and select “Reset to Defaults.”
- Confirm the action and allow the device to reset the network settings.
- Reconnect to your WiFi network using the correct credentials.
3. Restart the Alexa-enabled device
Once restart the router and modem both, then also restart the Alexa-enabled device. To do so, power off and unplug the Echo and Alexa-enabled devices, and then turn them on back. Once it restarts completely, then connect it to the WiFi again.
4. Reposition the Echo device
Sometimes, the Echo Show 15 might struggle to connect to the WiFi network due to weak signal strength. Try moving the device closer to the WiFi router and see if it establishes a connection.
If it does, consider relocating the Echo Show 15 or using WiFi range extenders to improve the signal quality.
5. Power cycle the router and the Alexa
Sometimes the internet is totally good, and the fault is in your router. So, in this perform a quick power cycle.
To do so, turn the router off, and unplug it from the power outlet. Then wait for at least 2-3 minutes, and plug the router back. And at last turn the router on.
After power cycling the router, now it’s time to do the same thing with your Alexa. So, to do the same, unplug the Alexa, and wait for at least 2-3 minutes.
And plug the Alexa back into the power source. At last, check whether the Alexa is working or not by giving a voice command.
6. Check the WiFi password
Ensure that your wireless network and password are set up appropriately on your device. When you are having a problem connecting to the internet with your virtual assistant.
Verify your WiFi password by following these steps:
- Open the Alexa App on your phone.
- Then choose the Devices option, located at the bottom.
- Now click on Echo & Alexa.
- After this, select your device from the available list.
- Enter the correct Wi-Fi password by selecting.
- Now you can also change your internet settings next to it.
- After this, check whether the issue of Echo show 15 won’t connect to WiFi is fixed or not.
7. Reconnect the Echo device through the Alexa app
If none of the above steps help you out, then you can also reconnect the Alexa. Below are some simple instructions to do the same.
- Firstly, connect to the WiFi network, and open the Amazon Alexa app.
- Swipe down from the top of the Echo Show 15’s screen to access the settings menu.
- Tap on “Settings” and then select “WiFi.”
- Find your WiFi network in the list and tap on it.
- Select the option to “Forget” the network.
- Once forgotten, reconnect to the network by selecting it from the list and entering the correct WiFi password.
- At last, your Echo is now the connected message will appear, this indicates that you successfully re-connected to Alexa.
8. Factory Reset Alexa
Factory reset is the fastest way to accomplish this and therefore, it is the best way to deal with unsolvable network slowdowns and disconnections.
To do so, you just need to press the action button, located at the top of the Echo speaker, and until the orange light, glows. Keep holding the action down, once it turns orange.
While doing this, Alexa will announce that it is “resetting your device. This will take a few minutes to reset totally. And once it resets fully, then it will announce, that your device is ready for setup.
9. Update the software
Outdated software can sometimes cause connectivity issues. Make sure your Echo Show 15 is running the latest software version.
To check for updates, follow these steps:
- Swipe down from the top of the Echo Show 15’s screen to access the settings menu.
- Tap on “Settings” and then select “Device Options.”
- Scroll down and select “System Updates.”
- If an update is available, follow the on-screen instructions to install it.
10. Contact Customer Support
If you’ve exhausted all troubleshooting options and still your Echo Show 15 won’t connect to WiFi, it’s recommended to reach out to Amazon’s customer service.
They have dedicated support teams who can provide further assistance and guide you through additional troubleshooting steps or determine if the device requires repair or replacement.
Sum Up
Certainly, these methods will help you in resolving the Echo Show 15 won’t connect to WiFi. Remember, connectivity issues can be caused by various factors, including WiFi network problems, software glitches, or hardware malfunctions.
By following the steps outlined in this troubleshooting guide, you increase your chances of resolving the problem and getting your Echo Show 15 connected to WiFi successfully.
And if none of the above solutions are helping you out, and you are tired of applying different solutions, then in this you may need some expert assistance.
Try to get in touch with an Alexa expert, they will provide you with full assistance, and also help you in resolving all the issues related to the Echo device, and Echo show not responding to voice commands as well.
