Alexa is a virtual assistant, that plays audio, controls your smart home, answers questions, and engages your favorite services to keep you organized, informed, safe, connected, and entertained.
But at times, it fails to perform its function properly which leads to several problems and errors. Error code 701 on Alexa is one of them.
This error can prevent Alexa from functioning correctly. Alexa error 701 is a very common issue faced by users. If you are an Alexa user, then you might encounter this error.
If you are not able to operate your Alexa device, then do not get frustrated while noticing the Alexa error 701. This error is curable and you can fix it easily.
Understanding Alexa Error 701
Alexa Error 701 is a common error that typically occurs when the Alexa device encounters issues connecting to the internet or the Amazon server.
When this error occurs, you may notice a message on your Alexa device or app stating, “Sorry, I’m having trouble understanding you right now.”
This can be especially frustrating, as it renders your Alexa device unable to respond to voice commands and may limit its functionality.
Reasons that can Causes of Alexa Error 701
Several factors can lead to the occurrence of Alexa Error 701. It’s important to diagnose the specific cause to implement the appropriate solution. Common causes include:
- Wi-Fi Connection Issues: A weak or unstable Wi-Fi connection is a primary culprit behind Error Code 701. It may occur if your Alexa device cannot connect to the internet or if the signal strength is too weak.
- Network Configuration Problems: Incorrect network settings, such as DNS or IP address issues, can also trigger this error.
- Server Problems: At times, the issue may be on Amazon’s end, where their servers experience problems. These are usually temporary and will be fixed by Amazon.
- Outdated Software: Using outdated firmware or Alexa app versions can lead to compatibility issues, potentially causing Error Code 701.
- Overloaded Network: If you have many devices connected to your network, excessive traffic can lead to connectivity problems.
Methods to Resolve 701 error on Alexa
Alexa is a popular virtual assistant that integrated into millions of homes. If you are suffering from Alexa error 701, and are unable to fix it. Then simply follow the below-given steps to fix this error on Alexa.
1. Restart the Alexa device
Restarting the device can help in resolving any technical issue, and often clear temporary issues. In order to restart Alexa, simply unplug the device from the power outlet, and leave it idle for 5-10 minutes.
Then plug the Alexa back into the power outlet, wait until it reboots itself, and then start it.
2. Check your internet connection
This, 701 error on Alexa also occurs if your internet is not working effectively, and the device is not connected to the WiFi. A slow and weak internet connection can lead to this error along with Alexa not responding issue.
Check the power of your WiFi signals, before opening a web browser or seeking to get online. Connect your device to a stable internet connection and try to restart the router and the modem.
3. Check for Updates
If you have the old version of Alexa, then this might lead to Alexa not working properly. It is advised to users to update to the latest version of the Alexa app through the google play store and app store.
You can also update the device using the Alexa app. Follow the below steps to update the device from the app.
- Launch the Alexa app on your phone.
- Click on the devices and then on Echo and Alexa.
- Select your device and go to the settings.
- After that, tap on the option about.
- If there is any update available, then install it to the latest version.
4. Reset Alexa to its default settings
Resetting Alexa to its default setting will erase all data and settings on the device. Make sure that you made a backup for any important information before proceeding further.
If the above steps did not help you, then try to reset Alexa to its default settings.
5. Restart the modem and the router
In order to bring it online, restart your Alexa device occasionally. Unplug the device and adapter from the power outlet. And let it cool off for a few seconds and then plug it back.
After this, connect it to the WiFi and if it starts working, that means the issue is resolved.
6. Clear the Cache
Removing unnecessary cache occasionally, makes any network connection compatibility issue disappear. It does not matter, whether the setup or setting of your device uses a browser or an app. So, it is necessary to remove the cache.
7. Change the band of the Alexa is connecting to
Dual-band routers include two WiFi frequencies- 2.4 GHz and 5 GHz. The strength of the router’s signal might increase by switching to the 2.4 GHz frequency band.
It works better at a particular distance. It will add the network name and the password for the Alexa app. Which is more simple than might appear.
- Open the Alexa app on your phone.
- Click the devices option, at the bottom.
- Then click on Echo & Alexa.
- After this, choose your device.
- Change the band of the WiFi, by clicking change, located next to the option WiFi.
- After clicking on the settings icon, in the upper right corner.
At The End
Alexa error 701 is a common error, and it can easily be fixed with a few simple steps. Certainly, these above-given steps will help you in resolving the 701 error on Alexa.
If you have weak and slow internet, then this can lead to this Alexa error. By going through the above methods, you can get your device back in working condition.
From now you can use your device smoothly and without any hurdles. If still unable to fix the problem, then get in touch with Amazon customer service, they will help you in fixing the 701 error on Alexa.
It is necessary to keep the device updated and maintain a proper network connection.
