Have you been suffering from a non-responsive Ring doorbell for a long time? Don’t you know how to fix your Ring doorbell not working issues? Well, if your device is not working, here you will get the solution to troubleshoot it.
Are you eager to familiar with the common causes and solutions to the issues with Ring doorbell? You have landed on the right page. Once you explore this post, you will be aware of the quick fixes for your malfunctioning ring doorbell. As an outcome, you will get your device back online.
Let’s delve into this step-by-step guide and kick-start the troubleshooting process of Ring Doorbell not working!!
Why Is My Ring Doorbell Not Working?
If your Ring Doorbell is not working properly, it can be a very frustrating issue. It can hurt you more when you rely on it for the safety of your premises whether it is residential or commercial. There are a plethora of reasons that cause you to experience so many issues with your Ring doorbell.
Here in this section, you will have a breakdown of the potential causes to this issue. Along with this you will also be familiar with what you can do to get rid of such an annoying issue.
Let’s have a glance at all the reasons given below:
1. Power Issues
- Battery Depletion: If you have a battery-operated Ring doorbell, a depleted battery is probably a common cause.
- Wiring Problems: A few users have hardwired models. Such users may have to encounter complications in the wiring connections. It is all because of the loose or damaged wires that can interrupt power supply.
2. Internet Connectivity Problems
- Wi-Fi Signal Strength: Sometimes, a weak Wi-Fi signal can prevent the doorbell from functioning correctly.
- Network Issues: In case, the internet connection is not stable, then network issues can also cause intermittent connectivity issues.
3. Device Settings and Configuration
- Incorrect Setup: It may also be possible that your Ring doorbell is not properly set up in the Ring app. Or there are also a few chances that you are not following the setup instructions carefully.
- Firmware Updates: Due to the outdated firmware, you may have to encounter functionality issues.
4. App or Software Glitches
- App Issues: It’s once in a blue moon that the Ring app itself can have a few glitches. Due to such caches, you can feel the need to reinstall the app.
- Mobile Device Problems: If the operating system of your mobile is not up-to-date or also does not have compatibility with the Ring app, you will be in trouble. As an outcome, you may have to encounter a Ring doorbell not working issue.
5. Environmental Factors
- Extreme Weather: In case, the temperature is extremely cold or hot, it can affect the performance of your Ring doorbell. It is all because of your device that is not operating within the recommended temperature range.
- Obstructions: Due to a few physical obstructions, such as walls or large objects, the Wi-Fi signals or sensor range can be blocked.
6. Hardware Malfunctions
- Camera Issues: If your camera lens is dirty or obstructed, you will be in such a big problem. In addition to this, there can be several visible defects on your device as well. Due to such issues, you have to encounter a Ring doorbell not working issue.
- Button Problems: Sometimes, the doorbell button can be stuck or damaged. Because of such physical wear and tear, the doorbell buttons can start malfunctioning.
Top Solutions For Ring Doorbell Not Working
If your Ring Doorbell not working, it can be frustrating and compromise your home security. Here are some top solutions to address common issues with your Ring Doorbell.
1. Check the Power Supply
- Battery-Powered Models: First of all, you need to make sure that the battery is fully-charged. If the battery is depleted, the doorbell won’t function. Next, you can remove the battery. Later on, charge it, with the use of the provided charger. Now, reinsert it once it is completely charged.
- Hardwired Models: Now, you need to verify that the wiring is correctly connected. Due to the loose or damaged wires, the wires can be disrupted. All you need to do is verify the transformer and ensure that it is supplying adequate voltage.
2. Improve Wi-Fi Connectivity
- Signal Strength: In case, you have to suffer from connection issues due to weak Wi-Fi signal, move your router closer to the Ring doorbell. Otherwise you can also use a Wi-Fi extender that will help you boost the signal strength.
- Network Stability: You can think about restarting your router to refresh the connection. Next, you need to ensure that your internet connection is stable. You are also required to cross-check that internet connection is stable. This way, you may not have to encounter any kind of use.
3. Update Firmware and App
- Firmware Updates: It can not be denied that the outdated firmware can lead to functionality issues. To escape from this, what you need to do is- open the Ring app and then navigate to device settings. After that, check for firmware updates. Thereafter, install updates if any are available. It will help you ensure that your doorbell is running the latest software.
- App Updates: Further, you are required to ensure that the Ring app on your mobile device is up-to-date. An obsolete app can also cause a plethora of connectivity and functionality issues. The best option for you is to update the app through the app store of your device.
4. Reinstall the Ring App
Is your Ring app malfunctioning? If so, you can reinstall it to resolve the issue. Additionally, you can also delete the app from your device.
Later on, it will be worth it for you to reinstall it from the app store. In the end, you need to log back in.
5. Reset the Ring Doorbell
By performing a factory reset, you can surely resolve many issues. For this, you need to locate the reset button on the doorbell. After that, press and hold it for 15 seconds.
Now, you can release it. Once you are done with it, follow the setup instructions in the Ring app to reconfigure your device.
6. Check for Physical Obstructions and Damage
- Obstructions: Ensure that there are no physical obstructions blocking the camera lens or motion sensors. Trim any bushes or branches that might be in the way.
- Device Condition: Inspect the doorbell for physical damage. Clean the camera lens and ensure the doorbell button is not stuck or damaged.
7. Verify Device Settings
- Correct Setup: In this step, you are required to double-check that your Ring doorbell is properly set up in the Ring app. Make sure that all settings are configured properly. It includes- Wi-Fi credentials and notification preferences.
- Motion Settings: Now, it is the right time to adjust motion settings in the app. This way, you can ensure that the doorbell detects movement appropriately.
8. Environmental Factors
- Temperature Extremes: You should know that extremely hot or cold temperatures can affect the performance of your Ring Doorbell. So, all you need to do is to make sure that the device is operating within the recommended temperature range.
- Weather Conditions: It will be beneficial for you to protect the doorbell from harsh weather conditions. To achieve it, you can use a weatherproof cover if it is required. This way, you can shield it from rain or snow.
9. Router Configuration
- Channel Interference: In this step, change the Wi-Fi channel on your router. It will help you reduce interference. To be honest, channels 1,6, and 11 are the best options for 2.4 GHz networks.
- Dual-Band Routers: Make sure that the doorbell is connected to the correct frequency. For most of the Ring Doorbells, 2.4 GHz is suitable. But on the other hand, there are a few models that support 5 GHz.
10. Contact Ring Support
If none of the above troubleshooting tips work for you, it will be worth it for you to contact Ring customer support. You need to provide them with detailed information about the issue.
Along with this, you can also inform them about the troubleshooting steps that you have already taken. This way, they can offer a few more specific guidance or can also determine if your device needs repair or replacement.
Conclusion
A non-functional Ring doorbell can be a hassle, but most issues can be resolved with some basic troubleshooting. By following the steps outlined above, you can often get your doorbell back up and running in no time.
However, if the problem persists, don’t hesitate to reach out to Ring support for further assistance. Ensuring your home security system is functioning correctly is crucial for your peace of mind.
Hopefully, by following the top solutions given above, you will be able to resolve the Ring doorbell not working issue.
