Have you ever encountered the Orbi app not working? And unable to find out why this issue occurs. Then you are at the right place, the following guide will assist you in troubleshooting the same issue.
Orbi is a WiFi system, which provides a single WiFi network for your whole home. It permits you to have one network name and password.
And you don’t need to modify the network when you move around your home. But sometimes, users encounter the Orbi app not working.
There could be several reasons, which can lead to the same issue. Don’t get upset, however, when you notice this issue. As the Orbi app is not working, the problem is curable and can be fixed very easily.
If you are unable to find out how to rectify the same problem, the following guide will assist you in doing the same. Simply go through the following steps to do the same.
Why is the Orbi App Not Working?
It is required to get familiar with the causes of the issue before you find solutions to rectify this issue.
When we know the root causes of the issue, then it becomes much more straightforward to identify and implement an efficient and adequate resolution. Below are some common causes of the Orbi app not working.
- Orbi app server issue.
- Technical bugs and glitches.
- The Orbi app is under maintenance.
- Internet connection issue.
Troubleshooting Methods to Resolve Orbi App Not Working
Hope now you know what are the causes of the same problem, now it is time to fix it as soon as possible. If you are unable to fix this on your own, then go through the below problem-solving solutions to rectify the Orbi app not working issue.
1. Check the Netgear Orbi App Server
Whenever you encounter this issue, and are unable to find out Why is the Orbi app not working. First and foremost, then you should check the app server.
If the Orbi app server is down, then there is a possibility that you encounter the same problem.
2. Update the Orbi App
If you haven’t updated your device for very long, then there is a possibility you encounter the Orbi app not working.
So, it is necessary to keep your device updated to its latest version. Update the Orbi app to rectify this problem.
To do this, simply visit the App Store or the Google Play Store, and search for the Orbi app from the search bar. Review if there is a recent update available.
If yes, click on update and wait until it gets updated completely. After updating the Orbi app, you should be able to access the Orbi app on your phone.
3. Check the Device Compatibility
Many users have complained that they are encountering the Netgear Orbi app stopped working on their device. This might be because your device has a compatibility issue.
So, in this, you need to check that your device is compatible with the Orbi app. If yes, but still encountering the same problem, then go through further troubleshooting steps.
4. Clear the Cache from the Orbi App
Another way to rectify the Orbi app not working is to clear the cache from the Orbi app. So to clear the cache from the Orbi app, follow the below instructions.
- Firstly, launch the Netgear Orbi app on your phone.
- Then visit “Settings.”
- After this, click on the “Apps” tab.
- Now choose the “Netgear Orbi” option.
- And then click on “Clear Cache.”
5. Disable VPN on your Phone
If clearing the cache from the Orbi app also fails to help you out, then you should try disabling the VPN. Accomplishing this might be advantageous to you.
So, if you are using VPN on your device, then you have to Disable VPN on your device. See if the situation has been resolved or not.
6. Force Stop the Orbi App
Another reason for the Orbi app malfunctioning is a glitch in the app. So, in this case, you need to force stop it, to get the app working again.
Doing this procedure might be different from phone to phone. On many phones, to force a stop to an app, you need to visit your phone settings.
After this, find the app you are looking for, and then click on it. Now you will be able to see the force stop button there.
Simply, click on it and the Orbi app will be force stopped. And before you try to use the app again, you should reboot your phone.
7. Remove and Reinstall the Orbi App
Removing the app and reinstalling it on your phone, can also assist you in resolving this problem. All you need to do is tap and hold the Orbi app icon and then tap on the uninstall or delete option.
Your phone will ask for verification, so click on the Ok or Delete button to move with the reduction method. Once the Orbi app is uninstalled, install it back from the Play Store.
The iPhone and Android will automatically choose and install the most delinquent performance of the Orbi app on the system.
Test accessing the Orbi dashboard after installing the Orbi app. If this method doesn’t function, go with the next tip.
Sum up
Obey the above problem-solving methods to rectify the Orbi app not working, if you are unable to fix this problem on your own.
And hopefully, these instructions will help you in resolving the same issue. Fixing the same problem is not a complicated task, it is more simple than you think.
Therefore, it is recommended that you follow the steps listed above before seeking assistance from someone else.
And if none of the above methods help you out, then try to get in touch with Orbi experts. They will provide you with full assistance and also help you resolve the Orbi app not working issue.
Our experts have complete knowledge about Orbi and they have been resolving Orbi issues for a long time.
