Are you looking for easy solutions to fix Lorex Camera Not Connecting to App? If so, we have created this troubleshooting guide for you. Once you dig a little deeper into this guide, you will be aware of the Lorex camera app connection issues.
So, all you need to do is explore this post very carefully.
Why are you beating about the bush? Come to the point!
Let’s walk through this guide and keep reading to know more.
Why Is My Lorex Camera Not Connecting to App?
There are a range of reasons why your Lorex camera not connecting to app. Below is a list of a few common causes. So, let’s have an eye on them.
- Weak or Unstable Internet Connection: Suppose, if your Wi-Fi signal is poor or fluctuating, the camera may struggle to maintain a connection with the Lorex app.
- Camera Not Properly Configured: Your camera may not be paired appropriately with the Lorex app.
- Incorrect Wi-Fi Frequency: Almost all lorex cameras operate on 2.4 GHz Wi-Fi instead of 5 GHz. But in case your router is set to 5 GHz, your camera won’t connect.
- Outdated Firmware or App Version: With the use of an obsolete Lorex app or camera firmware, you have to encounter connectivity issues.
- Network Firewall or Security Restrictions: A few routers have firewalls or Mac address filtering. It may block the camera from connecting.
- IP Address Conflict: If several devices on your network have conflicting IP addresses, your Lorex camera may fail to connect.
- App Permissions Not Enabled: The Lorex app needs permissions to function properly. These permissions are such as- location access, camera access, and local network access.
- Server or App Downtime: In some cases, Lorex’s servers may be down. This prevents the Lorex camera from connecting to the app.
- Power Issues: It can not be denied that your camera is not acquiring enough power. This is why your camera refuses to connect.
Step-by-Step Solutions for Lorex Camera Not Connecting to App
Is your Lorex camera not connecting to app? If so, you are not alone who is facing this error. Here, we will help you to walk through step-by-step solutions.
This way, you can surely get your Lorex camera back online as well as connected to the app. Let’s have a glance at the solutions given below –
Step 1: Check Your Internet Connection
- Initially, you need to make sure that your internet is working properly. It is possible for you by testing it on another device. The devices can be – your phone or laptop.
- In the next step, you need to restart your router. You can do it easily by unplugging it for 30 seconds. After that, you can plug it back in.
- If possible, you can move your router closer to the camera. This way, you can enjoy a stronger signal.
- Finally, ensure your router supports 2.4GHz WiFi. { Most Lorex cameras do not work on 5GHz networks.}
Step 2: Verify Camera Power Source
- For wired cameras: Verify if the power adapter is safely connected. It also should be plugged into a working outlet.
- For wireless cameras: You need to make sure that the battery is charged or replace it if it is required.
Step 3: Restart Your Lorex Camera
In some cases, just with a simple restart, you can fix several connectivity issues.
- In the first step, turn off the camera. Then, unplug it for at least 30 seconds.
- Now, plug it back in. After some time, wait for the camera to reboot.
- Later on, open the Lorex Home app and try to reconnect it.
Step 4: Ensure the Lorex App is Updated
- First of all, open the App Store (iOS) or Google Play Store (Android). After that, you have to check if there’s an update available for the Lorex Home app.
- If you find that an update is available, you have to install it. Then, you can restart your phone. You can do it before trying to connect again.
Step 5: Check Camera Wi-Fi Settings
- Firstly, you need to make sure that your phone is connected to the same Wi-Fi network that you want your Lorex camera to use.
- In case, your router has both 2.4GHz and 5GHz, you need to ensure that your phone is on the 2.4GHz network. You have to do it before setting up the camera.
- Now, double-check that you have entered the correct Wi-Fi password during setup.
Step 6: Reset the Camera and Reconnect
If the issue still persists, you can reset your camera. It will surely help you to resolve the issue.
- To kick-start the process, you need to locate the reset button on your Lorex camera. Usually, it is found at the back or bottom.
- Now, press and hold the reset button for 10-15 seconds. You have to do it until the camera’s LED light flashes.
- Later on, open the Lorex Home app. Next, follow the setup process so that you will be able to reconnect your camera.
Step 7: Verify App Permissions on Your Phone
- At the beginning of the verification process, you need to go to your phone’s settings → Apps → Lorex Home → Permissions.
- Now, enable Location, Camera, Microphone, and Storage permissions.
- Last but not least, restart the Lorex Home app and try to connect it again.
Step 8: Disable VPN or Firewall on Your Network
- Firstly, disable VPN on your phone while you are going to set up the camera.
- In the next step, log into your router’s settings. Thereafter, check if MAC address filtering is responsible for preventing new devices from connecting.
- In the last step, you need to temporarily disable the firewall and try to connect it again.
Step 9: Check for Server or App Downtime
- In the first step, visit the Lorex website or forums. It will be helpful to you to check for any ongoing server issues.
- Try to set up the camera at a different time. This way, you can see if the issue resolves itself.
Step 10: Contact Lorex Support
Do any of the above troubleshooting tips work for you? If so, you can contact Lorex customer support for more help.
- You can ask the team members that your camera model number and details are ready not.
- Next, it is worth explaining about the troubleshooting steps that you have already tried.
- It is damn sure that they may guide you through advanced troubleshooting or offer a replacement if necessary.
Final Thoughts
A Lorex camera not connecting to the app can be frustrating, but with these troubleshooting steps, you should be able to resolve the issue. Start with basic fixes like checking Wi-Fi and updating the app, then move on to advanced solutions like resetting the camera if needed.
If your camera still won’t connect, contact Lorex support for further assistance. Let us know in the comments which solution worked for you! 🚀
