Arlo is a wireless smart home surveillance security camera. It has mind-blowing features including night vision, motion and audio detection, weather resistance, built-in siren, object detection, and many more.
To perform all the functions flawlessly, the Arlo camera required an internet connection. But what if you encounter the Arlo camera not connecting to the internet issue?
Many users have reported that they are having trouble connecting the camera to the WiFi network. If you are also struggling with the same problem and wondering how to get out of this.
Then don’t get upset, this destination will be appropriate for you. When the Arlo camera is connected to the internet, only then it will be able to transmit video and audio data to the Arlo app or cloud storage.
So, whenever the Arlo camera not connecting to internet issues occur, it won’t be able to record or stream data. This issue can be quite frustrating, especially when you are not at home and want to see what is going on at your front door.
If you don’t know how to troubleshoot the Arlo camera not connecting problem. Then there is an effective and effortless comprehensive guide to rectify the same problem. Just have a look at the below section.
Why is Arlo Camera Not Connecting?
Before jumping to a resolution, you should get familiar with the possible reasons. It becomes more easy to find solutions when we know the possible causes. Below is the list of common issues for the not connecting to the internet problem.
- Network settings issue
- Outdated Arlo app
- Technical glitches
- Cameras are placed far from routers
- The WiFi signals are weak
- The device needs to be reset
Methods to Resolve Arlo Camera Not Connecting to Internet
Hope now you understand the possible causes for not connecting to the WiFi issue on the Arlo camera. Now it is time to fix it as soon as possible.
However, resolving this problem does not require too much workaround. Follow the below problem-solving resolutions.
1. Check your Internet Connection
As the camera is having a problem connecting with the internet. So, the foremost thing you should check is your internet connection. The problem might be due to a weak or intermittent internet signal.
In this, you can try to connect the camera to a different WiFi network, just to see if it makes any difference. The Arlo camera only works with a 2.4GHz WiFi network, it won’t work with 5GHz.
Also, confirm that you have filled in the appropriate login credentials. The network SSID and password cases are sensitive, so you need to enter the same details. If the internet connection is fine, then head over to the next method.
2. Review your Network Settings
The next resolution to solve the Arlo camera not connecting to internet problem is to check your network settings. As mentioned above camera only works well with the 2.4GHz band on the WiFi network.
So, you need to ensure it is connected with the same band instead of the 5GHz band. If it is not, then here is how you choose the 2.4GHz band on the WiFi network.
- To access the router, type 192.168.0.1.
- Then access the control panel of the router.
- Next, visit WiFi settings, below the Advanced Settings tab.
- After this, choose Set Up New WiFi.
- From there verify, that you have chosen the 2.4GHz frequency.
- At last, connect your base station and smartphone to the WiFi that you have created.
3. Check the Status of the Arlo Pro Smart Hub
If you have multiple cameras, chances are they are connected to the internet through the Smart Hub. The camera and Smart Hub can only connect if the Smart Hub is plugged into an ethernet port on the router.
So, to avoid the Arlo camera not connecting to internet, you need to check the status of the lights. If the lights are off on the base station or flashing amber, then the problem is with the base station itself. In this, you need to get in touch with Arlo experts to troubleshoot the problem.
4. Relocate the Camera
If you have placed the camera far from the router and if there are many barriers between the camera and the router. Then possibly you will encounter the Arlo camera not connecting to internet.
So, ensure that the camera is receiving a robust network signal to prevent offline problems. Also, avoid anything that might block the WiFi signals, such as thick walls, metal items, or other electric gadgets.
5. Update the Arlo App
Another method to rectify the Arlo camera not connecting to internet is to update the app. If you have an outdated app, then it will face problems in connecting to the internet.
So, ensure the app is updated to its latest version. If it is not, then here is how you can update the Arlo app. Have a look at the below steps.
- In the Arlo app, visit Settings and go to the My Devices section.
- Next, choose the camera, that is having a problem and search for firmware updates available.
- Now on your phone, go to the App Store to see if the app is updated or not.
- If not, then update it, by clicking on the Update button.
- Also, clear the cache when you verify the app’s version to refresh its memory and clean out congested files.
6. Factory Reset the Device
If still facing the Arlo camera not connecting to internet, then reset the device. Resetting the device will restore any corrupt configuration files to its default. Below is how you can factory reset.
- First, you have to remove it from its housing to access the Sync button.
- Then press and hold the sync button for at least 15-20 seconds to restart the camera.
- After that, release the button, when the LED on the camera starts blinking.
- Till the reset process is accomplished, you have to wait.
- Once done, pairing mode will be turned on your camera.
Sum up
Certainly, the above effective and effortless resolutions will help you troubleshoot the Arlo camera not connecting to internet. Experiencing connectivity issues with your Arlo camera can be frustrating, but with the right troubleshooting steps, you can often resolve the problem quickly.
By checking your internet connection, power cycling the camera, verifying placement and signal strength, updating firmware and the app, resetting the camera, and seeking assistance from Arlo support if needed, you can get your Arlo camera back online and functioning properly.
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