Wanna a camera that can offer you a variety of unique features and specifications? All your wishes will come true with the Ring Doorbell. It ensures you high-definition (HD) video and clear & detailed video footage.
However, it comprises out-of-the-box noise cancellation features and offers a wide field of view, but still, you may have to suffer from Ring Doorbell Error Code 504.
Fret not!!
In this blog post, you will be aware of the key factors responsible for this issue. Apart from this, you will have an idea about reliable troubleshooting tips to nip the issue in the bud.
Once you dig a little deeper into this post, you will be able to enhance your knowledge. This way, you can know that this device is equipped with infrared LEDs and is highly compatible with other devices as well.
Don’t you want to skip to grab the opportunity to enhance your home security with the Ring Doorbell? If so, you should go ahead and don’t miss to choose this highly flexible, easy-to-install ring doorbell, and reliable system.
Let’s delve into this post and keep your home safe and connected!!
Understanding Ring Doorbell Error Code 504
Simply put, the Ring Doorbell Error Code 504 indicates a Gateway Timeout error. This error occurs when the Ring device is unable to communicate with the Ring servers within a specified time frame.
It can be due to several factors. Whenever this error appears, being a user you may have to experience a range of difficulties. So, it is too difficult to understand this error, so you can easily troubleshoot it.
As a result, you can confirm that your Ring Doorbell operates smoothly. Besides, it can provide you with uninterrupted security and convenience in your home.
Common Causes of Ring Doorbell Error Code 504
Ring Doorbell Error Code 504 is one of the most common issues that users may have to encounter. Once you understand the common causes of this error, it can help you troubleshoot and resolve the issue efficiently. To help you become familiar with all the reasons behind this error, we have curated a list below –
— Internet Connection Issues
- Weak Wi-Fi Signal: Your Ring Doorbell can be too far from your router or the signal strength can be weak. Due to this, your device may fail to communicate effectively with the servers.
- Intermittent Connectivity: Fluctuations or instability in the internet connections can cause communication delays. Apart from that, you may have to confront several interruptions that may lead to a timeout error.
- Network Congestion: Sometimes the internet traffic can be heavy. Or it may happen that multiple devices are using the same network. It can slow down the connection. As a result, it will cause the Ring Doorbell to time out.
— Router or Modem Problems
- Outdated Firmware: A few routers and modems can have obsolete firmware. This is why your device may stop handling network traffic efficiently. And it can cause timeouts.
- Configuration Issues: If the settings or misconfigurations are incorrect in your router and modem, it can disrupt the communication between your Ring device & the servers.
- Hardware Malfunctions: If the hardware is faulty or old, it can also lead to various connectivity issues. Along with this, there will be subsequent timeout errors.
— Ring Server Issues
- Server Downtime: The servers of the Ring doorbell camera can have unexpected outages. It is also possible that they need occasional maintenance. This is why there can be interruptions for your device to be connected properly.
- Server Overload: If the Ring’s servers are highly demanded, it can slow down response times. It happens in the peak times. As a result, you may have to confront Ring Doorbell Error code 504.
— Device-Specific Problems
- Firmware Bugs: If there are bugs or glitches in the firmware of your Ring Doorbell, it can cause communication failures.
- Power Issues: Due to the inadequate power supply or battery issues, the performance of your device can be impacted. In addition to this, the connection between your Ring Doorbell and the networking device will also be influenced.
— Network Configuration Problems
- DNS Issues: If the problems are with the DNS settings of your network, it can interfere with the ability of the Ring Doorbell. This way, there will be an issue in accessing the Ring’s servers.
- Firewall Settings: There is also a possibility of the blockage of necessary ports due to the firewalls or security settings on your network.
— ISP-related Issues
- Bandwidth Limitations: It’s once in a blue chance, that the internet service providers impose bandwidth limits. This may affect the performance of the connected devices.
- ISP Outages: If there are temporary outages or issues on the ISP’s end, it can disrupt the Ring Doorbell’s connectivity.
— Mobile App Issues
- Outdated App Version: Due to using an outdated version of the Ring app, you may have to suffer from compatibility issues and errors as well.
- App Cache Problems: If the cache data is corrupted or overloaded within the app, it can cause it to malfunction. On the other hand, the app can fail to connect to the device.
How to Fix Ring Doorbell Error Code 504
Here is a list of troubleshooting tips that will let you know how to fix Ring Doorbell Error Code 504. Let’s have a glance at them.
1. Check Your Internet Connection
- Wi-Fi Signal Strength: Initially, you need to ensure that your Ring Doorbell is within range of your Wi-Fi router. In case the signal is weak, it will be better for you to move the router closer to the device. Otherwise, you can use a Wi-Fi extender to bring improvements in the signal strength.
- Stable Connection: Now, you need to cross-check that your internet connection is stable. You can prefer to test it by connecting another device to the same network. Along with this, it will also be beneficial for you to check if it is experiencing similar connectivity issues.
- Network Congestion: In this troubleshooting tip, you are required to reduce network congestion by limiting the number of devices. These devices are the ones that are connected to your Wi-Fi network. So, it will be better for you to disconnect any device that is unnecessary.
2. Restart Your Network Devices
- Router and Modem: Initially, power cycle your router and modem by unplugging them from the power source for nearly 30 seconds. Later on, plug them back in. It can assist you clear any temporary network issues.
- Ring Doorbell: Next, you can restart your Ring Doorbell. For this, you have to press and hold the setup button for about 15 seconds. You need to keep this thing in mind that the specific instructions may vary on the basis of your model.
3. Update Firmware
- Router Firmware: It is necessary to verify that the firmware of your router is up-to-date. In such circumstances, you need to cross-check the manufacturer’s website for any available updates. After that, follow the instructions to install them.
- Ring Doorbell Firmware: You also need to make sure that the firmware of your Ring Doorbell is up-to-date as per the latest version available. In this situation, it will be better for you to check for updates in the Ring app under the device settings.
4. Check Ring Server Status
Sometimes, the issue may be on the end of your Ring doorbell. So, all you need to do is – check the Ring status page. Apart from that, you can also follow their social media channels.
It will be helpful to you to check if there are any reported outages or maintenance activities.
5. Adjust Network Settings
- DNS Settings: You can think about bringing a significant change in the DNS settings to a more credible service. It is like – Google DNS (8.8.8.8 and 8.8.4.4. Otherwise, you can go ahead to change to Cloud flare DNS (1.1.1.1). It will help you to improve connectivity.
- Firewall and Port Settings: In this step, you need to ensure that the firewall settings of your router are not blocking the ring Doorbell. Next, you need to open the necessary ports that the Ring devices use. These are namely – UDP ports 15063, 15064, 15065, and TCP port 9998.
6. Check for Interference
- Electronic Devices: Now, it is the right time to confirm that there are no electronic devices that can cause interruptions between your Ring Doorbell and your Wi-Fi router. Devices such as – microwaves, cordless phones, and baby monitors can interrupt the Wi-Fi signal.
- Network Channel: It will be worth switching your Wi-Fi network to a less crowded channel. Most of the routers have a feature namely – the auto-select feature. But the best part is that you can manually change the channel in the settings of your router for better performance.
7. Reset Your Ring Doorbell
If none of the above troubleshooting tips help you resolve the issue, you can consider performing a factory reset on your Ring Doorbell. It will help you reset the device to its default settings.
To do this, you need to press and hold the setup button for about 15-20 seconds until the light starts flashing.
8. Reinstall the Ring App
- Update the App: In this step, you need to ensure that you are using the latest version of the Ring app. Next, you need to check for the latest updates in the app store. Finally, you can proceed to install them if available.
- Reinstall the App: In case, the upgrading process does not work, you can try uninstalling and reinstalling the Ring app on your mobile device. It can help you clear any app-related issues that may be causing the error.
9. Contact Ring Support
Have you fed up after trying all the troubleshooting tips given above? You can move ahead and get in touch with Ring support for further assistance. Now, provide them with detailed information about the issue and the troubleshooting steps that you have already taken.
Bottom-line
Hopefully, now you will be aware of the troubleshooting tips to resolve Ring Doorbell Error Code 504. In this guide, you will have an eye on the quick solutions and expert tips that will help you resolve connectivity issues.
Now, you will be aware of why you are seeing error 504 on your Ring doorbell. It will help you prevent this error from occurring.
Once you start following these steps, you can effectively troubleshoot and resolve the error code you are suffering from. Ultimately, it will help you maintain a smooth operation.
