By using a voice command, Alexa can make your home a smarter environment. Thus, using Alexa, you can control many of your home’s functions using your voice.
Alexa should appear as a blue ring light after you turn it on. However, Alexa-enabled devices like the Echo, can also suffer from some issues.
There are many Alexa smart home device owners who are experiencing Alexa won’t turn on issues. Sometimes, you don’t see the ring illuminating despite connecting Alexa to a power adapter.
So, we are here to assist you if you are experiencing this issue. In this article you will learn how to fix the problem with Alexa won’t turn on and why it happens. Hence, let’s start right away with the causes first.
Why Is Alexa Won’t Turn On?
Echo Dot is one of the most popular devices with a built-in voice recognition feature. Even after plugging the smart device into the power outlet, it may the reason behind Alexa won’t turn on. An incorrectly connected adapter is the main cause of this error.
Sometimes, the users may undergo an Alexa Red Ring issue which can also result in Alexa Won’t Turn On. Nevertheless, some other reasons would also cause this issue. Have a look on these issues:
Other reasons for Alexa Won’t Turn On are…
Technical Snug
A technical glitch or firmware anomaly may prevent Alexa from turning on. Power adapters can fail during a surge of power or voltage fluctuations.
Even when plugged into a power source, the device stays inactive. Reconnect Alexa after unplugging it for a few minutes and waiting.
Unreliable Power Adapter
If the power adapter is defective, an Alexa Not Responding issue may occur. As a solution, you may try replacing your power adapter.
A Cable Damage
A damaged cable will prevent Alexa from turning on. Because it will not connect to the power adapter. Alexa receives power from the power adapter through this cable. So, make sure your power cable is in good condition.
Internal Issues or A Malfunctioning Motherboard
Typically, motherboard issues also occur besides the above problems.
As you now know the major reasons for the Amazon smart device issue, let us now explore how to fix it.
Troubleshooting Tips to Fix Alexa Won’t Turn On Issue
To get Alexa back up and running, follow the troubleshooting steps below. To fix the issue, we recommend that you follow all these fixes.
Troubleshooting At A Basic Level
Basic troubleshooting involves not opening or disassembling the product but fixing the issue. In general, these methods work great for a wide variety of people.
Disconnect the Echo
Troubleshooting begins by unplugging the device. That’s right! However, you should unplug according to the right procedure.
Here are the proper steps to disconnect the Echo device:
- Remove the power adapter from the wall outlet by disconnecting it. Wait for some moments and let your Echo device cool down if it has become hot.
- Plug in the adapter again.
- To determine whether the Echo is working, check it out.
Replace the Power Outlet
Often, the problem has not been with Alexa herself. Alexa may be having difficulties connecting to the power outlet.
Attempt plugging your Alexa into a different wall socket if you have been using a wall socket with your Alexa. When Alexa turns on after switching the power outlet, it is most likely the wall adapter that is causing the issue.
Thus, a power source change can solve your problem. Identify any nearby power source and check its serviceability first. If the lamp does not work, plug in a table lamp, etc.
Turn on the Alexa device after inserting the power adapter into the new power source. You should also check whether your device is working or not. However, go to the next step if this has not resolved Alexa Won’t Turn On.
Power Adapter Replacement
Make sure your power adapter or its wire is in good condition next. The wires of your device may be ripped by your pet resulting in a power shortage. In case of visible wear and tear, replace the power adapter.
However, only purchase Amazon-certified products.
Request a Replacement From Amazon
If the problem continues, contact the Amazon Customer Service Center. You can get a replacement device if your device is still under warranty.
Follow these steps from your Alexa app:
- Start the Alexa app.
- Click Help & Feedback.
- Select your device.
- Then tap Call Customer Service.
- After that, choose a category.
- Next, give a brief description of the problem.
- You will get a call from Amazon, if you tap Call me.
Guide to Advanced Troubleshooting
A replacement will not be available if your device has passed its warranty period. There is no need to worry if you fall into this category. Check out some amazing tips…
Replace Your Circuit Board
This troubleshooting procedure won’t work if the Echo doesn’t load. There is a single circuit board built for all Echo devices. This circuit board powers the entire machine. But it won’t pass power if any circuit part or component fails.
Therefore, you should replace it. If the problem continues, you can have your device repaired by a technician.
Motherboard Replacement
A motherboard may malfunction from time to time. As a result, neither the speakers nor the light will work. So, if you cannot turn on your Alexa after changing the power source and switching the adapter, the problem is most likely with the motherboard.
You can therefore have your motherboard tested and replaced. The cost of replacing the motherboard is much lower than purchasing a brand new Echo. Therefore, you should speak with a technician about the problem.
It may be necessary to replace both the motherboard and the circuit board. Your Echo will definitely come back to life after doing this!
A Final Note
As Amazon continues to add features to Alexa powered devices, these will become more powerful devices over time. In addition to making our lives easier, these smart devices are also an exciting part of our lives.
You should now be able to fix the problem with Alexa Won’t Turn On after reading this article. Nevertheless, if you are still getting the Alexa Not Responding problem, then contact the experts right now.
