Presently, Alexa is recognized as one of the most useful smart home appliances. But it is not a matter to deny that every device comes with a few minor issues.
It is exactly the same with Alexa. Sometimes, Alexa can not meet all of your expectations and ignore your voice commands. Out of all issues, Alexa not responding but lighting up is one of the most frustrating issues.
Is your Alexa unable to process your voice commands, but lighting up? If so, you need not think much. In this blog post, you will come to know about the key factors concerned with this issue. In addition to this, the information given will be helpful to you to be aware of effective ways to resolve the issue.
So, what are you waiting for? Let’s come to the main point and walk through the reasons and fixes for Alexa not responding. To know more, keep reading this blog carefully.
Why Is Alexa Not Responding But Lighting Up?
There is not a single factor accountable for the issue that we have discussed earlier. So, the reasons that cause your Alexa not responding but lighting up issues have been explained in this section. Once you have an overview of each and every factor, you will be able to resolve them more conveniently.
So, without wasting even a single minute, let’s go through the reasons outlined in this section.
— Physical Obstructions
Sometimes, there can be a few unwanted hurdles in the path of your Alexa. These interruptions include – electronic devices, walls, ceilings, and more. As an outcome, it can diminish the voice recognition capability of your Alexa device. Furthermore, you have to confront the responsive issues with Alexa.
— Defective Hardware
It is not a matter to deny that a few of the smart devices have defects. A broken microphone, and more are some of the issues that cause your device to malfunction. Almost every generation has to suffer from this bug. But, the older generation is much more influenced.
— Poor Internet Connection
If you have to confront unstable or poor internet connectivity issues in your locality, it may also lead Alexa not responding but lighting up issues.
— Outdated Software
Sometimes it happens that the software version of your device is out-of-date. As a result, your device can give you trouble or can also stop working.
The same is true with Alexa. In addition to this, it may also give birth to a range of minor or major bugs or glitches as well.
— Changes In The Wake Word
In case any other individual makes changes in the wake word without informing you, so Alexa won’t respond. So, now it is clear that it is not necessary that the fault or issue is with your hardware.
Once in a blue moon, the issue can take place due to the changes in the wake word.
— Alexa’s Microphone Muted
It is a rare case that the microphone of your Alexa appliance is muted. But, unluckily you are not conscious of it. So, you can’t expect that your Alexa will respond to you as per the commands you will give.
It is just like any other device that responds to you according to your voice commands.
— Improper Command To Alexa
A few users of Alexa are not familiar with the appropriate way to give commands to Alexa. If you are misleading this device, as an outcome it will operate accordingly.
So, whether you are giving commands to play a song, or more, if it is not given properly, Alexa won’t respond.
— Failure Of Motherboard
Until or unless the motherboard of your device is not in good condition, it can’t respond effectively. The motherboard can be out of operability because of many factors.
And the matter of worry is that it may cause you trouble when you want a positive response to your voice commands.
— Power Supply Issues
Power supply is also uncertain. Unlike other electronic or power-based devices, Alexa is also impacted inversely due to insufficient power. Occasional power outages may give birth to an issue namely – Alexa not responding but lighting up.
Troubleshooting Tips To Fix Alexa Not Responding But Lighting Up
Now, you have explored the key factor responsible for the issue namely- Alexa not responding but lighting up. So, it is certainly the right time to be aware of the troubleshooting methods that will allow you to fix this issue promptly.
If you are curious to know key tips to resolve the issue that you are facing with your device, we have got you covered. Under this section, you will come to know about the reliable methods to get rid of this frustrating issue.
So what are you thinking about? Let’s get started!
1. Remove Physical Obstructions
Initially, you should proceed to eliminate every obstacle that is creating trouble for your Alexa to respond. These obstructions can be of various categories, but you need to remove them as soon as possible.
2. Replace The Malfunctioning Hardware
If you have purchased a defective piece of Alexa, it is required to replace it with the correct one. For this, you have to first examine what the defects are. It may help you in diagnosing Alexa and get it back running properly.
3. Check The Internet Connection
It is also necessary for the Alexa user, that he/she may cross-check the internet connectivity. If you have to face an internet connectivity issue, you can contact your ISP for the solution. Because sometimes there is a server issue from the internet service provider. So, you should get in touch with them for 365*24*7 help.
4. Update Alexa’s Software
Being an Alexa user, requires you to be informed about whether its software is up-to-date or not. If it is not, you should go for updating it as per the latest software version available. As a result, you can curb out the annoying error namely – Alexa not responding but lighting up.
5. Improve The Calling Word
It also happens that the wake word you prefer to use for giving commands to Alexa is not effective. In such circumstances, Alexa won’t respond. If you don’t want to face this issue, you must bring improvements in the calling word that you were using previously.
6. Ensure Alexa’s Microphone Is Not Muted
This troubleshooting tip is all about being aware of whether the microphone of your Alexa device is muted or not. It will let you know if it is, so you should turn on the microphone immediately. As a result, Alexa will start responding to your voice commands or not show light.
7. Improvements In The Voice Commands
A few of the users are not conscious of the exact or actual method of giving commands to Alexa. When they don’t give voice commands to Alexa carefully, it may give you trouble. And Alexa can stop responding or can also respond inverse to your given voice commands.
8. Repair Of Motherboard
If your Alexa’s motherboard is not operative, you should hire a professional technician to fix it. The technician will diagnose the motherboard, and take efficient steps to repair its defective parts. This way, your Alexa will start working properly once again.
9. Verify Power Supply
This troubleshooting tip is also very helpful for all users to get back their Alexa devices. This step is concerned with the proper investigation of power whether it is sufficient or not.
After verifying the power availability, you can have an idea of how much power is required for Alexa.
10. Restart Alexa
In this step, it becomes essential for you to turn off your Alexa device for a few minutes. Next, you have to be patient. Later on, you can turn on your device.
The whole process is called Restart. Once you restart your device, it can help you resolve Alexa not responding but lighting up issues.
11. Factory Reset Alexa
Is none of the troubleshooting methods above-mentioned work for you? If so, you can reset your device. To reset your Alexa, you have to locate the Reset button on it and press it using a small physical object.
Afterward, you have to release the button when the lights of Alexa start flashing. Wait patiently and reconfigure your device as the reset process will remove all the settings.
Conclusion
In Nutshell, it can be concluded that the tips given above help fix Alexa not responding but lighting up issues. This blog post is undoubtedly just like a candle in the dark. Along with this, you will also be conscious of the reliable methods to get your Alexa assistant back up and running.
Honestly speaking, the troubleshooting tips mentioned in this blog are torchbearers for the users facing issues including – Alexa won’t respond.
