If you are struggling with Alexa won’t connect to Amazon Music, and are unable to get out of this issue. Then you have arrived at the right place, here are some troubleshooting methods to resolve the Alexa won’t play music.
Alexa is a voice-controlled virtual assistant that happily responds to a given voice command. And Amazon Music is a music streaming platform and online music store operated by Amazon. Nowadays, everyone wants immediate and authentic results to decrease physical work and time.
Alexa and many virtual assistants like google mini, these devices help us in saving time. It is very disappointing when these devices also fail to serve properly and lead to many issues like Alexa won’t connect to Amazon Music and many others.
But do not get upset when you notice Alexa Setup, this issue is curable and you can resolve it very effectively. Many users are experiencing the same, but sometimes for users, performing fixing this issue is not straightforward.
When users ask Alexa to play a song, it doesn’t play music from Amazon Music or any other service. If you are also facing the same issue, then go through the below-given fixers, and you will be able to resolve Alexa won’t play music.
Why does Alexa won’t connect to amazon music?
It is good to get familiar with the problem, in order to find an effortless, and effective fixer. Here are the common reasons that can cause this Alexa Setup issue.
- False Echo settings on the Alexa app.
- You might have forgotten to activate the Amazon Music subscription.
- Alexa is unable to reach Amazon Music, due to poor internet speed.
- If Amazon Music is open on multiple devices, then this can also lead to the same issue.
Method to resolve Alexa won’t play music
If you have an Amazon Prime account and also have access to Prime Music, and are still Alexa Won’t Connect To Amazon Music. Before seeking help from any expert or technician, follow the below troubleshooting techniques to resolve Alexa won’t connect to Amazon Music.
1. Check the speed of the internet
If the speed of your network is poor, then facing Alexa won’t play music is quite common. So, to get proper internet speeds, try out the below steps:
- Firstly, you have to disconnect unused devices to extract the crowd from the WiFi network.
- Then locate your device on a raised surface, to reduce interference.
- After this, connect the devices away from metals, ovens, walls, etc.
- And use the 5 GHz channel of your router.
2. Set Amazon Music as the default music service
If numerous music apps are linked to the Alexa app, then you need to add Prime as the default one. Not only settings, but music apps can also confuse your device, which will display this error.
This can be a manageable thing to manage, but this can be also possible that the song you want to play is not available with your current service. Here are the steps to set Amazon Music as the default music provider:
- First, visit the settings menu of the Alexa app.
- Then choose the Music option.
- Now click on the default services.
- After this, select Amazon Music as your Default Music service.
- And lastly, also choose it as your Default Station.
3. Check the streaming limit of the active device
Amazon Prime Music does not permit you to play songs on multiple devices. If you are playing a song through the Alexa app, then you won’t be able to stream music on other devices by using the same account.
The below steps will help you in checking who is using your account:
- Visit settings and choose registered devices.
- Then you will see the devices signed in to your Amazon account.
- After this, you can unregister them if it is necessary.
- Also, check the linked accounts, or if your device has multiple profiles which are linked to multiple Amazon accounts, then sign in to one of them with an active Prime membership.
- If you want to switch users, use the Alexa app to change users or Alexa.
4. Restart the Echo device
Restarting the device fixes minor glitches of the device, and it is a universal method yet. In order to restart the Echo device, obey the following steps.
- Turn off the power of the Echo device.
- Then detach it from the power source.
- And let the Echo disconnect for half a minute.
- After this, connect the device back to a power source.
- And then turn it on again.
- At last, check that the issue is fixed or not.
5. Disable the explicit filter
Alexa is a kid-friendly app, which comes with numerous feature that blocks songs with explicit lyrics. If this feature is on and you want to play a song with these types of lyrics.
Then you have to turn it off to play whatever music is in your playlist without a hurdle. Here are the instructions for how to disable Alexa’s explicit filter:
- Firstly, launch the Alexa app on your phone.
- Then visit the settings of the Alexa app.
- After this, go to the music option.
- And then click on the explicit filter.
- Lastly, make sure that it’s in the off position.
6. Check your Amazon subscription
Amazon Music will not work if you don’t have an active subscription. And it also does not work if numerous accounts are connected to it. So, check if you require to renew the subscription or switch to a different account. To check the Amazon subscription, obey the given steps:
- Open the Amazon Account and go to settings.
- Then click on the manage prime membership option.
- After this review your membership information, which includes start and end dates.
- Now if the account is not active, you will see a not under Payment History.
- Amazon will advise you on how to reactivate your account.
Sum Up
Certainly, these methods will help you in resolving Alexa won’t connect to Amazon music. Simply go through the above methods step by step, to get out of this Alexa won’t play music issue.
Also, make sure that your Spotify and Amazon accounts are linked. If the above steps are not helping you out, then in this situation you might need expert help.
Try to get in touch with an Alexa expert, they will provide you with full assistance with Alexa Setup.
